Personal & home technology
Make everyday technology
feel simple again.
A laptop that takes forever to start. A printer that disappears when you need it. Wi-Fi that will not reach the room you use. Get friendly help with the technology in your home.
Ask about home supportSound familiar?
Help with the things
that interrupt your day.
“It worked yesterday.”
Your computer has slowed down, an update has changed something or your printer will not connect. Tell us what you are seeing and we can help work out the next step.
“I have bought a new one. Now what?”
Moving to a new laptop, phone or tablet can mean unfamiliar settings and files to transfer. Get help preparing your new device for the way you use it.
“I do not want to lose my photos.”
Family photos, personal documents and important accounts deserve some attention. Talk through your current setup and the practical steps that could help protect them.
Help at your pace
You do not need to know
the technical words.
Show us what gets in the way.
Explain what you were trying to do and what happened instead. If you can describe it, we have a starting point — even if there is no error message.
We can discuss your options before you decide what to do, including whether a change or an upgrade makes sense for you.
Feel more comfortable using it.
Support is about helping you use your devices day to day. Important settings and changes can be explained in plain English, with room to ask questions.
Tell us if you are setting something up for the first time or need an explanation at a slower pace.
Before you get in touch
A few details are enough.
Let us know which device is involved, what you want it to do and when the problem started. If you are asking about a new purchase, tell us what you will use it for.
You can discuss costs and the available support arrangements before work begins. Do not send passwords or account recovery codes.
See the full list of technical services ↗Home support questions
It is fine to ask.
Can I ask for help on behalf of someone in my household?
Yes. Explain who uses the device and what they need help with. We can discuss who should be involved and any access or permission needed before work begins.
Should I buy a replacement before contacting you?
You do not need to decide first. Tell us what is happening and how you use the device so we can discuss the options with you.
Do I need to bring my device somewhere?
Contact us before making any arrangements. We can discuss your location, the issue and the support options available.
A hand with home technology
Tell us what is troubling you.
Start with the problem in your own words. We will take it from there.
Get home technology help